Any traveller can book their own adventure online, but that doesn’t mean it’s the best option.

There are plenty of reasons why a travel agent should take care of your booking, and some reasons might surprise you (spoiler alert: travel agents aren’t the bad guys!).

Access to more airline schedules and routes

Because travel agents have direct access to booking platforms they have the ability to search flight options across countless carriers, in one go. For the traveller, that means more options for your preferred journey.

Reduced risk ticketing

Ever wondered how flight crew know to expect you, when your previous flight was delayed? That’s because your connecting flights have been ticketed together. Travel agents have the ability to do this for you, which means when you have delayed flights or scheduled changes the knock-on impact is minimised.

Direct access to your booking

With direct access to your booking, travel agents have the ability to make changes, pronto. Let’s say your flight is cancelled; when you book directly with the airline or through an online platform, you’ll probably need to wait in a phone queue with other passengers on the same flight, to make your amendment. But a travel agent has the ability to go into your booking directly and make amendments. For you, that means a brief phone call or email and your issue can be resolved, stress free.

Better value for your hard-earned dollar

Your travel agent takes care of your booking, and can often source a better deal for you. Sometimes they will charge a small fee for their service, but not all the time. In fact, travel agents receive a kickback from the supplier, which doesn’t cost you. What that means is you receive a whole lot of extra service, time, and value for little or no more cost to you.

It’s important that you have an incredible trip

Travel agents genuinely care about your trip matching, or exceeding, your expectations. When that happens, your more likely to rebook your next holiday with them, right? Care factor is what makes working with people valuable!

It’s not about free travel

Contrary to popular belief, travel agents motivation is not free travel. We actually enjoy – like really, truly enjoy – planning and booking holidays for other people to enjoy. There is a lot of satisfaction in creating pure joy for a person!

Access to more suppliers

When you’re hunting for your perfect holiday, you most likely are forced to scroll through numerous websites hunting for that particular hotel or tour that you had imagined. But travel agents have access to numerous suppliers for every destination and trip style. We learn about which ones are better suited to particular travellers, and what the individual features of each option are. That means that when you show a travel agent your idea, they can identify your short list right away, leaving you with the fun stuff: selecting your preference.

Travel agents do the hard work for you (searching)

It takes a lot of time searching flights, accommodation and tours. Well, at least it does for the public. We save you time by searching on your behalf, using our efficient and advanced platforms.

Travel agents do the hard work for you (amending)

When things go wrong, travel agents fix them for you. When things go so right that you want to extend your trip, we take care of that too. You just sit back and enjoy the trip.

More heads are better than one

Even those of us who operate as sole traders have a team behind us to share expert knowledge. Whether it’s with colleagues who have intricate knowledge of different destinations, or with established relationships of suppliers; there is plenty of intel to work on your specific travel destination.

TAANZ protects you

Because there is no government licensing for travel agent’s in New Zealand, The Travel Agents’ Association of New Zealand (TAANZ) represents travel agent, travel broker and tour operator distribution system in New Zealand. For you, the traveller, when you are working with a TAANZ licensed travel agent then you are protected financially and ethically.

We are genuine, like you

We make a living built on relationship building. We are genuine, caring, honest and authentic. We’re just like you; sister’s, brothers, Mothers or daughters.